Let’s get you unstuck.
Describe what’s happening in your own words. We’ll ask only what we need, then guide you to the right fix.
First, your device
Which device are you using?
This changes the exact Wi-Fi steps. Choose the closest match.
Next, your location
Where are you trying to connect?
Stanford networks behave differently depending on where you are.
Last question
What happens when you connect?
Choose the message or behavior that looks most familiar.
Recommended fix · Mac
Reconnect to Stanford Wi-Fi
These steps solve the most common connection issue and usually take under 3 minutes.
- 1Forget the “Stanford” network
Open Wi-Fi settings, select Stanford, and choose Forget This Network.
- 2Join “Stanford” again
Select the network and sign in with your SUNet ID when prompted.
- 3Open a new browser window
Visit any webpage to complete network registration if it appears.
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